Mamaearth aims to build a brand that is your friend, every parent’s friend. A friend who understands you knows your issues and tries hard to resolve them, well most of them. A brand which every parent like you and me can trust, a brand which intends to make the lives of mums & expectant mums better and beautiful. A brand that welcomes all babies to a healthy and a safe world. Mamaearth aspires to take care of every parent & baby’s well-being from head to toe with safe, toxin-free, international standard products which you can choose without having to think twice.
Asia’s 1st Brand with MADE SAFE™ Certified Products (Oh Yeah!!). Mamaearth makes sure, their products go through all the required tests and meet the safety standards that you as a parent expect. Mamaearth has a stringent set of super safe standards which you can read about in detail here. If it is unsafe, it is not meant for the baby’s world and it’s not from mamaearth.
Nobody understands a baby, like a mom does, even if that is just with her intuition. Mamaearth is continuously working with a panel of moms, who give genuine reviews of their products, which Mamaearth further uses on its improvisation & for creating new solutions. All the products are by the moms, for the moms, and through the moms. Would you like to review their products? Please get in touch.
Mamaearth realizes how important it is for a parent to know what they are feeding/ using on their baby. At mamaearth, products evolve with an honest and transparent system. What Mamaearth wished as a parent for themselves and the little one is what they promise to deliver. You can read about every ingredient that Mamaearth adds to their products and why in their ingredients section under products.
Best Of Earth
Mamaearth believes in delivering products that are gentle as well as hardworking. In this attempt, they make sure they use the best available ingredients (natural, plant-based, or manmade) which are both certified safe as well as efficacious in getting the job done. We buy them from the best sources around the world which are ISO, GMP & Non-GMO compliant. A Baby’s well-being & health is Mamaearth’s top priority.
Returns, Refunds, Cancellations and Exchanges
What Mamaearth Will Do Together with you:
Step 1 –
Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).
Please raise a request here with order and contact details -
You can also raise a request with Mamaearth using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 – Give Mamaearth 2 working days to review your return request.
Step 3 – After reviewing your return request, Mamaearth will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. Mamaearth will reimburse the courier charges, either in your PayTM Wallet or Mamapay Wallet.
Step 5 – After your product(s) is received, Mamaearth will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Mamaearth’s courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to their warehouse where it is checked by Mamaearth’s quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
You can cancel an order from the CANCEL button from the order details page under the My Account section. You just need to give a reason for cancellation and leave the rest on Mamaearth.
Please call Mamaearth on +91 8901-555-444 (Mon - Fri - 9 am to 6 pm), and Mamaearth will help you in cancelling the order.
**Mamaearth reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In the case of prepaid orders, the money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
Mamaearth will process your refund within 7 business days in case of cancellation of an order. In case of returns, Mamaearth will refund the money after the product has been received by Mamaearth’s warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.
MAMAEARTH ON SHOPTOPDEAL
Shop top products of Mamaearth from Shoptopdeal by mamaearth coupon code, mamaearth discount coupon, mamaearth promo code, and more on our coupon website and save maximum money, time, and effort.
Phone:+91 8901 555 444,
(Monday - Saturday - 9am to 6pm)
Address: Plot No.63, 4th Floor,
Sector-44, Gurgaon, Haryana