About British Airways

British Airways is a full-service global airline, offering year-round low fares with an extensive global route network flying to and from centrally-located airports. British Airways is the flag carrier airline of the United Kingdom. It is headquartered in London, England, near its main hub at Heathrow Airport. The airline is the second-largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.

Customer Commitment

British Airways is fully committed to helping each and every one of its customers enjoy the best possible experience, wherever you might be traveling. This page sets out the levels of service that you can expect when traveling with British Airways, as well as relevant information on how British Airways can help, should things not go according to plan:

• Delays and cancellations

• Looking after your baggage

• Offering special assistance

• Handling flight overbookings

• Issuing refunds quickly

• Your right to cancel within 24 hours

• Transparency of services and policies

• Listening to your feedback

• Your legal rights

Issuing refunds quickly

Your eligibility for a refund and the refund amount on unused or partially-unused British Airways tickets is dependent on the type of ticket you bought.

For tickets bought on ba.com or over the phone with British Airways, you may be eligible to apply for a refund using Manage My Booking.

British Airways aims to resolve your refund claim as quickly as possible, but some complex refunds may have a longer processing time, and please allow for your bank’s processing time.

For tickets bought from a travel agent, please contact them directly to arrange your booking cancellation and refund.

Privacy Policy

British Airways is committed to respecting your privacy and protecting your personal information:

-British Airways will be transparent about the information British Airways is collecting and what British Airways will do with it.

-British Airways will use the information you give British Airways for the purposes described in Privacy Policy, which includes providing you with services you have requested and enhancing your experience with British Airways.

-British Airways will also use the information to help British Airways understand you better and so that British Airways can give you relevant offers.

-If you tell British Airways, you don’t want to receive marketing messages British Airways will stop sending them. British Airways will, of course, continue to send essential information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.

-British Airways will put in place measures to protect your information and keep it secure.

-British Airways will respect your data protection rights and aim to give you control over your own information.

You can access British Airways’ full Privacy Policy below to help you to understand better how British Airways use your personal information. In it, British Airways explains in more detail the types of personal information it collects, how it collects it, what British Airways may use it for, and who they may share it with.

Within the Privacy Policy, you will find some specific examples of why and how British Airways uses your personal information. If you have further questions please get in touch with British Airways by writing to Data Protection Officer, British Airways Plc, Waterside (HCB3), PO Box 365, Harmondsworth, UB7 0GB, England.

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with British Airways.

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Contact Executive Club

Bronze, Silver, and Gold Executive Club Members: Please log in to your account to view your dedicated number.

Please choose a country from the drop-down menu below to find the contact details of British Airways worldwide offices.

India

India By phoneTel:  +91 124 4120 789

Fax: +91 124 2540 547 Attn: Exec Club

Mon-Sat 0900-1800 hours

Company information

Registered office:

British Airways Plc,

Waterside,

PO Box 365,

Harmondsworth, UB7 0GB.

Registered in England: 1777777.

VAT number: 222452988.

Member of IATA.