About Marriott International Global

Marriott International, Inc. is an American multinational diversified hospitality company that develops, manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, executive chairman Bill Marriott. 

Marriott’s core values make them who they are. As they change and grow, the beliefs that are most important to them stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving Marriott’s world. Being part of Marriott International means being part of a proud history and a thriving culture.

Marriott International values & Ethics:

• Marriott Puts People First

• Marriott Pursues Excellence

• Marriott Embraces Change

• Marriott Acts with Integrity

• Marriott Serves Marriott’s World

Since 1927, Marriott has valued diversity and inclusion. With Marriott’s foundation built upon the wellbeing and happiness of Marriott’s associates, embracing differences is critical to Marriott’s success as the largest hospitality company with an ever growing global portfolio. Diversity and inclusion is fundamental to Marriott’s core values and strategic business goals. Taking care of people and putting their wellbeing above all else is in Marriott’s Company’s DNA and Marriott’s most precious cultural inheritance. Marriott has identified three pillars of associate wellbeing: We all need to feel good about ourselves, the workplace, and about Marriott’s company’s role in society. This the foundation of Marriott’s TakeCare Movement which will continue to drive Marriott’s commitment to always put people first and ensure Marriott’s cultural legacy is kept vibrant for generations to come.

Corporate Diversity

At Marriott, the foundation for diversity and inclusion is promoting “UNITY and Family.” Through UNITY, Marriott creates an inclusive environment that supports the recruitment, retention, and advancement of all employees, and actively engages in efforts to develop a diverse and inclusive workforce, owner, guest and supplier base.

Global Diversity

Marriott’s commitment to diversity and inclusion extends to global markets, where Marriott works with local communities to create opportunities, value differences, and foster a positive sense of wellbeing.

Partners

Marriott has long standing partnerships with over 30 diversity organizations. Marriott values these relationships as their missions align with Marriott’s diversity and inclusion efforts.

THE DATA MARRIOTT COLLECTS

At touchpoints throughout your guest journey, Marriott collects Personal Data in accordance with law, and to serve you better. Personal Data is information that may identify you as an individual or relate to you as an identifiable individual:

•  Name.

•  Gender.

•  Postal address.

•  Telephone number.

•  Email address.

•  Credit and debit card number or other payment data.

•  Language preference.

•  Date and place of birth.

•  Nationality, passport, visa or other government-issued identification data.

•  Important dates: birthdays, anniversaries and special occasions.

•  Membership or loyalty program data (including co-branded payment cards, travel partner program affiliations).

•  Employer details.

•  Travel itinerary, tour group, or activity data.

•  Prior guest stays or interactions, goods and services purchased, special service and amenity requests.

•  Social media account ID, profile photo & other data publicly available, or data made available by linking your social media & loyalty accounts.

HOW AND WHERE MARRIOTT COLLECTS YOUR DATA

This Privacy Statement describes the privacy practices of the Marriott Group for Personal and Other Data that Marriott collects through the following:

-- Online Services. Marriott collects Personal or Other Data when you interact with Marriott’s Online Services, by performing such actions as, but not limited to, browsing, making a reservation, purchasing goods and services from Marriott’s Websites or Apps, communicating with Marriott or otherwise connecting with Marriott or post to social media pages, or signing up for a newsletter or participating in a survey, contest or promotional offer.

 

-- Property Visits and Offline Interactions. Marriott collects Personal Data when you visit Marriott’s properties, Homes and Villas, or use on-property services and outlets, restaurants, concierge services, health clubs, child care services and spas. Marriott also collects Personal Data when you attend promotional events that Marriott hosts, sponsors, or in which they participate, or when you provide your Personal Data to facilitate an event.

 

-- Customer Care Centers. Marriott collects Personal Data when you make a reservation over the phone, communicate with Marriott by email, fax or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.

 

-- Owners and Franchisees. Marriott collects Personal Data from Owners of Marriott Group branded properties that Marriott manages. Marriott also collects Personal Data from Franchisees of Marriott Group branded properties that are independently owned and operated under a franchise agreement with Marriott. Owners and Franchisees are independent from the Marriott Group. Franchisees include their third party operators and management companies.

 

-- Homes and Villas Property Management Companies. Marriott collects Personal Data from companies and their service providers who manage Homes and Villas properties, your booking of Homes and Villas and provide additional support to you during your stay at Homes and Villas (“Homes and Villas Property Management Companies”). Homes and Villas Property Management Companies are independent from the Marriott Group.

 

-- Authorized Licensees. Marriott collects Personal Data from companies when Marriott enters into a license or similar agreement to sell goods and services under a Marriott Group brand (“Authorized Licensees”). Examples of Authorized Licensees include Marriott’s time share partners, Marriott Vacations Worldwide Corporation and Vistana Signature Experiences, Inc. Examples of other Authorized Licensees include Cruise Yacht Optco Ltd. d/b/a The Ritz-Carlton Yacht Collection, developers of Marriott Group branded real estate and co-branded credit card partners. Authorized Licensees are independent from the Marriott Group.

 

-- Strategic Business Partners. Marriott collects Personal Data from companies with whom Marriott partners to provide you with goods, services, or offers based upon your experiences at Marriott’s properties or Homes and Villas, or that Marriott believes will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include on-property outlets, travel and tour partners, time share partners, rental car providers and travel booking platforms. Strategic Business Partners are independent from the Marriott Group.

 

-- Other Sources. Marriott collects Personal Data from public databases, joint marketing partners and other third parties.

 

-- Internet-Connected Devices. Marriott collects Personal and Other Data from internet-connected devices available in Marriott’s properties. For example, when you connect  a device to the hotel’s internet, a smart home assistant may be available for your use to tailor your accommodations and experience.

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Contact information

If you have any questions about this Privacy Statement, please contact Marriott at privacy@marriott.com, or by mail:

Marriott International, Inc.

Global Compliance, Privacy

10400 Fernwood Road

Bethesda, MD 20817

United States of America

Marriott Hotels Limited

Global Compliance

Barnard’s Inn

86 Fetter Lane

London EC4A 1EN

United Kingdom