About Alibaba
Launched in 1999, Alibaba.com is the leading platform for global wholesale trade. Alibaba serves millions of buyers and suppliers around the world. As part of the Alibaba Group, its mission is to make it easy to do business anywhere.
Alibaba does this by giving suppliers the tools necessary to reach a global audience for their products, and by helping buyers find products and suppliers quickly and efficiently. Alibaba.com brings you hundreds of millions of products in over 40 different major categories, including consumer electronics, machinery, and apparel.
Buyers for these products are located in 190+ countries and regions and exchange hundreds of thousands of messages with suppliers on the platform each day. As a platform, Alibaba continues to develop services to help businesses do more and discover new opportunities.
Whether it’s sourcing from your mobile phone or contacting suppliers in their local language, turn to Alibaba.com for all your global business needs.
ALIBABA GROUP’S MISSION IS TO MAKE IT EASY TO DO BUSINESS ANYWHERE.
Alibaba enables businesses to transform the way they market, sell and operate and improve their efficiencies. Alibaba provides the technology infrastructure and marketing reach to help merchants, brands, and other businesses to leverage the power of new technology to engage with their users and customers and operate in a more efficient way.
Alibaba’s businesses are comprised of core commerce, cloud computing, digital media and entertainment, and innovation initiatives. In addition, Ant Group, an unconsolidated related party, provides payment services and offers financial services for consumers and merchants on its platforms. An ecosystem has developed around its platforms and businesses that consists of consumers, merchants, brands, retailers, third-party service providers, strategic alliance partners, and other businesses.
The Alibaba ecosystem generated RMB7.3 trillion in GMV in the 12 months ended June 30, 2020, which mainly included GMV transacted through its China retail marketplaces, as well as GMV transacted through its international retail marketplaces and local consumer services. As of June 30, 2020, Alibaba Group had a user reach of over 1 billion global annual active consumers, including 807 million consumers in China and 194 million consumers outside China.
How it works
Step 1:Find products and sellers
With over 150,000 manufacturers, wholesalers, and distributors selling on the platform, you can find or create anything you’re looking for. You can work with sellers to create customized products or find finished products that already exist that are Ready to Ship from the facility within 15 days of when you place the order.
Step 2:Connect with sellers
Unlike other platforms, you can speak one-on-one with sellers on Alibaba.com to customize your order, negotiate prices or learn more about their business. Once you’ve created a shortlist of sellers, it’s time to reach out.
Step 3:Place and protect your order
When possible, place orders using Alibaba.com Trade Assurance for order protection. Look for the Trade Assurance iconon product listing pages, or ask your seller if it’s offered. Adhere to all Trade Assurance rules, including messaging within the Message Center instead of third-party apps.
Step 4: Pay on Alibaba.com
Paying suppliers on Alibaba.com is easy and secure. Once you and the seller agree on payment terms, you’ll typically pay an initial balance. The remainder is due when the items are shipped. Buyers can make secure Alibaba.com Trade Assurance payments through the options shown on the right.
Step 5: Ship and receive your goods
Alibaba.com Logistics has partnered with major players in the industry to provide our customers with reliable and transparent multi-modal shipping solutions.
Payment
Alibaba receives the service fee that you pay for the Services (“Service Fee”) on behalf of the Inspection Company that you elect to engage. Your payment of the Service Fee shall be a valid consideration in return for the Services provided by the Inspection Company pursuant to the terms and conditions agreed and accepted by you under Clause 4.1 in addition to the terms and conditions and inspection service agreement with the Inspection Company.
Any refund or disputes of the Service Fee shall be governed by the Inspection Company’s terms and conditions and the inspection service agreement as agreed between you and the Inspection Company. All disputes of the Service Fee can be lodged in the Alibaba.com website however they are handled solely by the Inspection Company.
Contact Details
Inspection Service: TA-INSPECTION@service.alibaba.com
Production Monitoring Service: TA-PM@service.alibaba.com
FAQ’s
Q: Can all buyers use the Inspection & Production Monitoring Service?
All Alibaba.com buyers outside of mainland China can place an order for the Inspection Service.
Q: Which payment methods does the Inspection & Production Monitoring Service support?
The Inspection & Production Monitoring Service supports payments made with MasterCard and Visa credit cards.
Q: What happens after payment is completed for the inspection order?
The inspection company receives an inspection task. They will notify both buyer and seller by email that they have received the task.
Q: With the Inspection Service, what aspects of the product(s) are checked?
-Product quantity
-Conformity (style, color, label, packing, and shipping mark)
-Workmanship (appearance and basic functions)
-Functionality (on-site check testing general functions and applications based on your product category)
-Contract product quality (on-site check/testing according to Trade Assurance contract quality requirements)
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